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Why didn’t my message or invitation send?

Work your way through these, most common first. The launch checks, the sequence’s Enrollment status and Activity usually tell you which one applies.
Nothing sends until an owner, admin or reviewer approves the exact version. If anyone changed the text, the sender or the audience after approval, it needs approving again. Check the Review queue in the workspace menu.
By default, accounts send Monday to Friday, 8 AM to 6 PM in the workspace time zone. Work due outside those hours waits for the next working window. Check Settings → LinkedIn accounts → Limits & hours.
Each account has daily limits and a rolling weekly limit of 200 invitations, and new accounts warm up at half the daily limits for 14 days. When the weekly limit is reached you see Weekly LinkedIn invite limit reached with the date it resumes. See LinkedIn limits.
If LinkedIn signals a limit or asks us to slow down, that kind of action pauses until the date shown in Limits & hours, for example LinkedIn asked us to slow down. Nothing is forced through.
Replies stop the remaining follow-ups for that person, and opt-outs, exclusions and your stop list keep people out of outreach. The launch checks show how many people were skipped.
If an account shows Resume required, nothing sends from it. Reconnect and choose Resume verified sender in Settings → LinkedIn accounts.
If Growth Link could not tell whether something reached LinkedIn, it is marked uncertain and checked against the account’s history instead of being sent again. It is never counted as sent until confirmed.
If the launch checks say Checked and saved · sending is not switched on yet, your campaign is ready but sending from Growth Link has not been enabled for your workspace. Email support@entryway.ai.
Sending needs an active paid plan. If a payment failed, update your card in Settings → Billing.

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LinkedIn connection problems

Connecting needs a paid plan, and only owners and admins can connect accounts. If you are on the preview, choose a plan first.
Choose Reconnect, sign in to LinkedIn again in the hosted sign-in, then choose Resume verified sender. Blocked work is not replayed automatically; preview and approve it again.
The account needs a daily import allowance. An owner or admin can check it with Import allowance next to the account in Settings → LinkedIn accounts. Sales Navigator searches also need a verified Sales Navigator subscription on the account.
LinkedIn shows at most 1,000 people per search (2,500 with Sales Navigator). Narrow your filters or split the search, for example by location or seniority.
Pause your outreach and email support@entryway.ai. Do not use Growth Link to get around a LinkedIn restriction or warning.

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AI drafting problems

Your workspace may have run out of AI drafting credits, the seven-day preview may have ended, or no AI provider is configured. Owners and admins can check Settings → AI providers. You can always write and save your own words.
Add examples of your writing and words to avoid in your voice, and fill in your Business Vault.

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Billing questions

Your plan becomes active once Stripe confirms the subscription to us, which can take a moment after you return from checkout. Choose Refresh in Settings. If it still is not active, email support@entryway.ai.
Settings → Billing → Payment method & invoices → Update card or view invoices opens the Stripe billing portal.

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Still stuck?

Email support@entryway.ai with your workspace name, what you expected to happen and what you saw. Never send us your LinkedIn password or an AI provider key.