> ## Documentation Index
> Fetch the complete documentation index at: https://docs.entryway.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Read LinkedIn conversations, write your own replies, hand conversations to a teammate and record real outcomes.

When outreach becomes a conversation, it lands in **Inbox**. You read the thread, see who owns it and decide what to say. Replies are always written by a person: Entryway does not write AI replies or AI summaries of your conversations.

## Bringing conversations in

Conversations appear after a sync of a connected LinkedIn account.

1. An owner, admin or operator opens **Sync settings**.
2. Choose the **Account to sync** and a **Conversation limit**, then choose **Run sync**.
3. The sync runs in the background, even if you leave the page. Progress shows **Syncing**, **Paused** or **Completed** with the number of conversations and new messages saved.
4. Use **Pause sync** to stop and keep progress, and **Resume sync** to continue.

A completed sync covers the conversations you chose to sync, not necessarily your whole LinkedIn inbox. Group conversations are not shown as one-to-one threads, and attachments are indicated but not downloaded. Messages hidden or deleted on LinkedIn are marked as such.

<Info>
  Inbox sync needs a paid plan, a connected account and sync switched on for your workspace. If
  your inbox is empty, it means no conversations have been synced yet; Entryway never fills it
  with examples.
</Info>

## Replying

1. Open a conversation and read the history.
2. Choose **Hold reply for me** so no one else replies at the same time. If a new message arrives, the hold is released and you should read it first.
3. Write a response in your own words. **Save draft** keeps it; **Send reply** queues it.
4. Before it goes out, Entryway checks again your permission, the account's health, opt-outs and that the conversation has not changed.

A reply's status is shown plainly: **Queued · not sent yet**, **Sending · not confirmed yet**, **Sent · confirmed by LinkedIn**, **Held by a safety check** or **Not sent**. A reply that is not confirmed is never resent automatically.

## Handoffs and notes

* Set the conversation's **Owner** and **Next action**, with a follow-up time, and choose **Save handoff**. Filters show conversations that are unassigned or past their follow-up time.
* Add a note for your team. Notes stay with the conversation.

## Stopping follow-ups and opt-outs

* **Pause automatic follow-ups** stops any queued sequence messages to this person.
* **Record opt-out** when someone asks not to be contacted. **Record opt-out and stop all contact** cancels queued actions, and no new outreach to them can start. See [Approvals and stops](/safety/approvals-and-stops).

## Recording outcomes

Mark a conversation **Interested** or **Meeting booked** only when it really happened. Each outcome needs a person to confirm it with a note, and it is shown as **Outcome · confirmed by a person** with their name. Entryway never infers outcomes, held meetings or revenue.


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