> ## Documentation Index
> Fetch the complete documentation index at: https://docs.entryway.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Why something did not send, LinkedIn connection problems, and billing questions.

## Why didn't my message or invitation send?

Work your way through these, most common first. The launch checks, the sequence's **Enrollment status** and **Activity** usually tell you which one applies.

<AccordionGroup>
  <Accordion title="It is waiting for approval">
    Nothing sends until an owner, admin or reviewer approves the exact version. If anyone changed
    the text, the sender or the audience after approval, it needs approving again. Check the
    **Review queue** in the workspace menu.
  </Accordion>

  <Accordion title="It is outside working hours">
    By default, accounts send Monday to Friday, 8 AM to 6 PM in the workspace time zone. Work due
    outside those hours waits for the next working window. Check **Settings → LinkedIn accounts →
    Limits & hours**.
  </Accordion>

  <Accordion title="A daily or weekly limit was reached">
    Each account has daily limits and a rolling weekly limit of 200 invitations, and new accounts
    warm up at half the daily limits for 14 days. When the weekly limit is reached you see **Weekly
    LinkedIn invite limit reached** with the date it resumes. See
    [LinkedIn limits](/safety/linkedin-limits).
  </Accordion>

  <Accordion title="LinkedIn paused the account">
    If LinkedIn signals a limit or asks us to slow down, that kind of action pauses until the date
    shown in **Limits & hours**, for example **LinkedIn asked us to slow down**. Nothing is forced
    through.
  </Accordion>

  <Accordion title="The person replied, opted out or is excluded">
    Replies stop the remaining follow-ups for that person, and opt-outs, exclusions and your stop
    list keep people out of outreach. The launch checks show how many people were skipped.
  </Accordion>

  <Accordion title="The account needs attention">
    If an account shows **Resume required**, nothing sends from it. Reconnect and choose **Resume
    verified sender** in **Settings → LinkedIn accounts**.
  </Accordion>

  <Accordion title="The send is uncertain">
    If Entryway could not tell whether something reached LinkedIn, it is marked uncertain and
    checked against the account's history instead of being sent again. It is never counted as sent
    until confirmed.
  </Accordion>

  <Accordion title="Sending is not switched on for your workspace">
    If the launch checks say **Checked and saved · sending is not switched on yet**, your campaign
    is ready but sending from Entryway has not been enabled for your workspace. Email
    [support@entryway.ai](mailto:support@entryway.ai).
  </Accordion>

  <Accordion title="Your plan is not active">
    Sending needs an active paid plan. If a payment failed, update your card in **Settings →
    Billing**.
  </Accordion>
</AccordionGroup>

## LinkedIn connection problems

<AccordionGroup>
  <Accordion title="I cannot see Connect LinkedIn">
    Connecting needs a paid plan, and only owners and admins can connect accounts. If you are on the
    preview, choose a plan first.
  </Accordion>

  <Accordion title="The account shows Resume required">
    Choose **Reconnect**, sign in to LinkedIn again in the hosted sign-in, then choose **Resume
    verified sender**. Blocked work is not replayed automatically; preview and approve it again.
  </Accordion>

  <Accordion title="Imports from LinkedIn search are blocked">
    The account needs a daily import allowance. An owner or admin can check it with **Import
    allowance** next to the account in **Settings → LinkedIn accounts**. Sales Navigator searches
    also need a verified Sales Navigator subscription on the account.
  </Accordion>

  <Accordion title="My search found fewer people than I expected">
    LinkedIn shows at most 1,000 people per search (2,500 with Sales Navigator). Narrow your filters
    or split the search, for example by location or seniority.
  </Accordion>

  <Accordion title="LinkedIn restricted my account">
    Pause your outreach and email [support@entryway.ai](mailto:support@entryway.ai). Do not use
    Entryway to get around a LinkedIn restriction or warning.
  </Accordion>
</AccordionGroup>

## AI drafting problems

<AccordionGroup>
  <Accordion title="AI drafting is unavailable">
    Your workspace may have run out of AI drafting credits, the seven-day preview may have ended, or
    no AI provider is configured. Owners and admins can check **Settings → AI providers**. You can
    always write and save your own words.
  </Accordion>

  <Accordion title="Drafts do not sound like me">
    Add examples of your writing and words to avoid in your [voice](/vault/voice-and-proof), and
    fill in your [Business Vault](/vault/overview).
  </Accordion>
</AccordionGroup>

## Billing questions

<AccordionGroup>
  <Accordion title="I paid but my plan does not show as active">
    Your plan becomes active once Stripe confirms the subscription to us, which can take a moment
    after you return from checkout. Choose **Refresh** in Settings. If it still is not active, email
    [support@entryway.ai](mailto:support@entryway.ai).
  </Accordion>

  <Accordion title="Where are my invoices?">
    **Settings → Billing → Payment method & invoices → Update card or view invoices** opens the
    Stripe billing portal.
  </Accordion>

  <Accordion title="How do I cancel?">
    See [Renewal and cancellation](/get-started/plans-and-billing#renewal-and-cancellation).
  </Accordion>
</AccordionGroup>

## Still stuck?

Email [support@entryway.ai](mailto:support@entryway.ai) with your workspace name, what you expected to happen and what you saw. Never send us your LinkedIn password or an AI provider key.


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